Kualitas Pelayanan Petugas Rumah Sakit Terhadap Kepuasan Pasien Rawat Inap Di UPT. RSKD. Dadi Kota Makassar

Ali Imran; Nursinah Nursinah; Muslimin B; Sri Yuniarsih

doi:10.32382/medkes.v19i2.1067

Authors

Ali Imran Program Studi Administrasi Rumah Sakit, Institut Ilmu Kesehatan Pelamonia
Nursinah Program Studi Kesehatan Masyarakat, Universitas Pejuang Republik Indonesia
Muslimin B Program Studi Administrasi Rumah Sakit, Institut Ilmu Kesehatan Pelamonia
Sri Yuniarsih Program Studi Kesehatan Masyarakat, Universitas Pejuang Republik Indonesia

DOI:

https://doi.org/10.32382/medkes.v19i2.1067

Keywords:

kepuasan, kualitas layanan, pasien rawat inap

Abstract

Patient satisfaction is considered fulfilled if the services provided are in accordance with their expectations. On the other hand, if the hospital provides services that do not meet the patient's expectations, then the patient will definitely feel dissatisfied. The aim of this research is to determine the quality of hospital staff service on the satisfaction of inpatients at UPT. RSKD. Dadi Makassar City. This research uses a type of quantitative research that uses a cross-sectional study design approach. This cross sectional study design is to see the relationship between the independent variable and the dependent variable. By using the chi-square statistical test, the level of significance (ɑ) = 0.05. The total population of inpatients was 470 people, and samples were taken of 82 patients at UPT. RSKD. Dadi Makassar City. The results of the research show that there is a relationship between reliability, assurance, tangible, empathy, responsiveness, responsiveness to the quality of service of hospital staff on the satisfaction of inpatients at UPT. RSKD. Dadi Makassar City, with a more significant guarantee variable with a p-value of 0.00. The research conclusion is that the quality of service at UPT. RSKD. Dadi Makassar City is proven to provide services to patients quickly and responsively, so that patients are satisfied with the services provided.

Keywords: satisfaction, service quality, inpatients.

References

A. N. Mahmud, “Kepuasan Pasien : Pengaruh Kualitas Layanan Terhadap Kepuasan Pasien Rawat Inap,” Voice Of Midwifery, Vol. 10, No. 2, Pp. 940–954, 2020, Doi: 10.35906/Vom.V10i2.107.

A. Imran and Nursinah, “Health and Safety Risk Analysis with JSA Method (Job Safety Analysis),” Int. J. Heal. Sci., vol. 1, no. 2, Jun. 2023.

A. N. Afrilianti, “Kepuasan Pasien Terhadap Mutu Pelayanan Rawat Inap Berdasarkan Metode Servqual Di Rsud Cilegon Tahun 2014,” 2016.

A. Nursinah, S. Prihatini, R. Rusli, L. A. Wijayanti, and M. K. F. Saputra, “Perilaku Perawat Dalam Pencegahan Infeksi Pemasangan Kateter Di IGD,” J. Ilm. Amanah Akad., vol. 6, no. 1, pp. 25–29, 2023.

A. D. C. Aqil, “Studi Kepustakaan Mengenai Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Jalan Di Rumah Sakit,” J. Ilm. Pamenang, vol. 2, no. 2, pp. 1–6, 2020, doi: 10.53599/jip.v2i2.58.

A. D. Fidela Firwan Firdaus, “Evaluasi Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Jalan Peserta Bpjs Di Rsud Panembahan Senopati Bantul,” 2021.

H. Immas, “Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Di Rumah Sakit Islam Kota Magelang.,” J. Ilmu Adm. Bisnis, vol. 2, no. 3, pp. 110–116, 2020.

J. Kismanto, “Analisis Faktor-Faktor Kualitas Layanan Terhadap Kepuasan Pasien Rawat Inap Di Rsud Karanganyar,” Vol. 14, No. 1, Pp. 106–116, 2023.

L. Maulina, T. A. Madjid, And I. Chotimah, “Kepuasan Pasien Peserta Bpjs Di Unit Rawat Inap Puskesmas Cibungbulang Kabupaten Bogor Tahun 2018,” Vol. 2, No. 2, 2019.

M. F. Ismana, “Hubungan Antara Lima Dimensi Mutu Pelayanan Rawat Jalan Dengan Kepuasan Pasien,” Vol. 6, Pp. 708–717, 2015.

M. Darwis, K. Nawangwulan, D. Ekawaty, and A. Imran, “Hospital Management Information System,” pp. 485–492, 2023

N. Muslimin, “Produktivitas Kerja Karyawan PT . Hidrokoloid AMJ Sebagai Suatu Kajian Kesehatan Masyarakat,” vol. 4, no. 2, pp. 83–94, 2023, doi: 10.53682/jpjsre.v4i2.7924.

R. Pratiwi, “Influence of Medical Officer’s Response to Patients Satisfaction in Inpatient Installation General Hospital Massenrempulu Enrekang District,” Int. J. Innov. Sci. Res. Technol., vol. 5, no. 8, pp. 339–342, 2020.

S. Heru Nurcahyo, Marchaban, “The Relation Of Outpatient Service Quality On The Era Of The National,” Pp. 2–6, 2015.

S. Pramita, “Faktor Kepuasan Pasien Peserta BPJS Kesehatan Di Unit Rawat Inap Kelas III Rumah Sakit Umum Daerah Prabumulih.,” J. Dunia Kesmas, vol. 8, no. 3, pp. 155–163, 2019.

T. Radito, “Analisis Pengaruh Kualitas Pelayanan Dan Fasilitas Kesehatan Terhadap Kepuasan Pasien Puskesmas,” J. Ilmu Manaj., vol. 11, no. 2, pp. 1–25, 2014, doi: 10.21831/jim.v11i2.11753.

Suwuh Et Al., “Hubungan Antara Kualitas Jasa Pelayanan Dengan Kepuasan Pasien Dipuskesmas Walantakan Kecamatan Langowan Utara, Kesmas.,” 2018